kushwanth.madruthi
27 June 2024

Solution

Telecommunications

NCS Technologies empowers large carriers to interact better with policyholders, transform legacy back-office processes, and leverage modern user communication preferences.

solution image

Telecommunication

Telecommunications-bg

For over 35 years, NCS has been a trusted advisor 
in the telecom and media industry, providing key 
strategic solutions in this evolving sector.

We delivered targeted solutions for technology solutions, infrastructure design, transformation, and customer solutions. Our vast expertise helps us customize solutions and deliver value with better ROI.

 
Channel Performance

Channel Performance

Channel optimization strategy First touch resolution Call deflection to digital

Channel Enablement

Channel 
Enablement

Customer acquisition Agent /Call center effectivenes Policyholder self-service

Process Innovation

Process 
Innovation

Channel optimization strategy First touch resolution Call deflection to digital

 

Business Value 

NCS has delivered hundreds of projects over 32 years. We pioneered approaches to touch point enhancement that are now commonplace, and we continue to innovate.

Project Categories

Project Categories

  • Digital Experience Strategies
  • Forms Digitization & Print Managemen ̧
  • Customer Experience Optimization
  • Data Management/Integration
  • Application Development/Integration
  • Business Process Innovation

Project Example

  • Forms Factory integration to xPression
  • Policy renewal process digitization
  • Call center KMS strategy and build-out
  • Call center IVR flow management
  • Claims process optimization
  • IVR CX transformation

Project Example

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Innovation Expertise

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